Heatmax Heaters® Limited Warranty
HEATMAX HEATERS® products are warranted against defects in workmanship and materials.
Heatmax will, at its option, either (A) repair or replace the product, or (B) issue a credit for the purchase price of the product, components or a portion of the purchase price commensurate with the remaining warranty period.
NO OTHER WARRANTY, EXPRESSED OR IMPLIED, WRITTEN OR ORAL, APPLIES. NO PERSON IS AUTHORIZED TO GIVE ANY OTHER WARRANTY OR ASSUME ANY OTHER LIABILITY, EXCEPT BY WRITTEN STATEMENT FROM AN OFFICER OF HEATMAX.
One year from date of shipment.
The warranty does not cover:
(A) any product failure arising from misuse, negligent or improper installation, operation, application, manipulation, storage, transport, or maintenance;
(B) damage or unsatisfactory performance of the product resulting from connection with other third-party products in a manner which has any influence on the function or performance of the Product;
(C) any product which has been repaired or altered by persons not expressly approved in writing by Heatmax;
(D) sheath corrosion or chemical destruction if such failure is the result of exceptional operating conditions beyond the control of the heater manufacturer (Customer is responsible for the suitability of the products to the application);
(E) or any other operating conditions beyond the control of Heatmax.
HEATMAX HEATERS IS NOT LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, LOST BUSINESS, REVENUES OR PROFITS, DAMAGES FOR EQUIPMENT DOWNTIME).
If any court having competent jurisdiction finally holds that this limitation of liability, or any warranties are void or unenforceable, Heatmax Heaters’ total liability for any claim shall be limited to the aggregate amount paid by Buyer for the Products giving rise to the claim. Repair, replacement or credit, at Heatmax’ sole discretion, constitute Buyers’ exclusive remedies and Heatmax Heaters’ sole obligation if Products are defective in material or workmanship at the time of delivery.
Damage in Transit Claims
The risk of loss passes to the Buyer when Products are made available to Buyer or to the carrier at F.O.B. Shipping Point.
Heatmax packages and inspects all equipment for shipment and assumes no responsibility for delay, breakage or damage after shipment has been delivered to carrier in good condition. The customer must file claims against carriers for damage in transit directly with the carrier.
Heatmax will render all possible assistance in securing satisfactory reconciliation of such claims.
Returned Equipment Procedure
Contact Heatmax sales department at (800) 321-3574 for a Return Material Authorization Number (RMA#) and return instructions.
All products covered by the warranty shall, unless otherwise directed, be shipped to Heatmax, by prepaid freight, along with the RMA# for evaluation and disposition.
Any heater that has been immersed any chemicals must be cleaned of any residue before it is returned to Heatmax. Failure to meet this requirement will void the warranty.
Removal and reinstallation of the product, and shipment of the product to Heatmax for repair or inspection, shall be at the purchaser’s risk and expense.
Almost 70 Years
Founded by an ex-Navy engineer, George Strokes, the company got its start making quartz immersion heaters in Euclid, Ohio in 1952.
George called the company Glo-Quartz®.
Growing rapidly he moved the company to bigger premises in Willoughby and then Mentor. Other factories were opened in Pasadena, California (now closed) and then Tucson, Arizona.
Tom Strokes took over leadership of Glo-Quartz in the mid-70s and moved to roll reduced metal heating element range.
A final legacy, Tom launched a new brand name, Heatmax Heaters, in 2020. The new brand name both better represented the wide range of products we make and challenged the common perception that we were quartz heater specialists only.